We provide 24/7/365 support for Oracle JD Edwards in all major languages. Users can log tickets via phone, email or Zendesk. We guarantee response and resolution times and if we fail, your fee is credited.
We work with a range of SMEs and global companies to improve their use of JD Edwards software.
Our "Lifeline" service is a cost-efficient way to complement your internal IT team. We will always endeavor to work with you and your team. Alternatively, you can fully outsource your IT support on our “Kinetics” package, and let us do the hard work for you.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more. The more you use it, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.Get a quote now
Learn how Circle K relocated their JD Edwards support from India to Europe and reduced their Total Cost of Ownership.DOWNLOAD NOW
We chose Redfaire International for their deep ERP expertise in our industry. During our 10+ year relationship, we achieved great results together.
We see Redfaire International as a reliable JD Edwards partner. They have been successful in supporting us to deploy mission critical applications like JD Edwards ERP and Oracle Business Intelligence.
Redfaire International helps Bravilor to get the most out of our JD Edwards ERP system. We work very well together in searching for solutions and supporting the continuous change of business requirements.
Redfaire International helped us achieve one of our long time ambitions: to automate our business processes through integrated solutions.
With a team of more than 960 employees and 15 languages spoken across EMEA, N. America and Asia Pacific, we have local experts on the ground around the world.Let’s Talk
Learn how Circle K lowered their ERP cost of ownership, while significantly increasing the performance and efficiencies of their JD Edwards install.View the case study