Overview: The Forrester WaveTM: CRM Suites For Enterprise Organizations, Q4 2016

Why read this report

In our 36-criteria evaluation of CRM suites for enterprise organizations, we identified the nine most significant CRM suites from eight prominent vendors — Infor, Microsoft, Netsuite, Oracle, Pegasystems, Salesforce, SAP, and Sugarcrm — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.

Oracle, Salesforce, Microsoft, And Pegasystems Lead The Pack
Forrester’s research uncovered a market in which Oracle, Salesforce, Microsoft, and Pegasystems lead the pack. SAP Hybris cloud for customer, SAP CRM, Sugarcrm, and Netsuite offer competitive options. Infor lags behind. yet, change in this space will continue as vendors fill in gaps with acquisitions or redefine their CRM portfolios.