Move Beyond Traditional Support and Unlock Maximum Value From JD Edwards.

Challenge

My users need 24x7 access to a JD Edwards support team that speaks their language and can resolve tickets quickly.

Solution

Our team delivers 24x7x365 JDE support in all major languages. Users can log tickets via phone, email and a portal. We guarantee response and resolution times. If we fail, your fee is credited.

Challenge

I need predictable costs and a simple pricing model.

Solution

We charge an agreed subscription per user per month, allowing unlimited use of our services. This model incentivizes us to improve your system and train your users, to drive down number of tickets logged.

Challenge

Besides JD Edwards, I need support on 3rd party applications and interfaces.

Solution

We support all 3rd party applications and the entire user experience. During the on-boarding procedure, we investigate and document your interfaces and can offer support on those as well.

Challenge

I want to fully outsource JDE and 3rd party applications support, so my internal IT team can focus on strategic matters.

Solution

Our "Kinetics" service entails full functional and technical support on JDE. Technical upgrades and pro-active monitoring of systems, as well as issue resolution are included in the fixed fee.

Challenge

My internal team delivers basic IT support. I only need support when they can’t come across uncommon problems.

Solution

Our "Lifeline" service is a cost efficient way to complement your internal IT team.

Challenge

My current external support team is not my dedicated support team, and those resources also work on JD Edwards projects.

Solution

We believe consultancy and support are different profiles. Our support team is dedicated and not involved in JDE projects. We will assign one of our resources as your first go-to person within our support team.

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Trusted by Organizations around the world

Resources

Success Story: Pizza Hut Restaurants UK reduce costs with Oracle JD Edwards in a private Cloud environment

Redfaire has worked with Pizza Hut Restaurants to upgrade Oracle’s JD Edwards ERP and to move their on-premise…

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Our Locations

Direct presence in 18 countries

With a team of more than 500 consultants and 10 languages spoken across EMEA and N. America, we have local experts on the ground around the world.

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