WHY CHOOSE MANAGED SERVICES BY REDFAIRE INTERNATIONAL?
We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.
Oracle JD Edwards support when and where you need it.
We provide 24/7/365 support for Oracle JD Edwards in all major languages. Users can log tickets via phone, email or Zendesk. We guarantee response and resolution times and if we fail, your fee is credited.
We are trusted by worldwide organizations.
We work with a range of SMBs and global companies to improve their use of JD Edwards software.
We complement your existing technical team.
We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.
We work beyond Oracle JD Edwards.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
After a formal RFP process and evaluation, we decided to move our support from India to Europe. Redfaire International offered a support model that is competitive in terms of quality, service level and cost.
Kari Øien, IT Director ERP & HR at Circle K Europe
Thanks to Redfaire International’s outstanding support, and their technical know-how around Cloud, we have an extremely cost-effective and user-friendly ERP system. Like our team at Pizza Hut Restaurants, Redfaire International don’t just clock in, they always go the extra mile.
Redfaire’s Cloud 9 Hosting and Support Service for JD Edwards has been a great choice for us. Thanks to their technical expertise and proven methodology, we knew that the migration would be a smooth one.
Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.
Outsource JD Edwards Support with 'Kinetics', Our Fully Managed Service
Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.
Boost your Internal 1st Line Support Team with 'Lifeline'
Our Lifeline support service is designed to complement your internal resources.
A SIMPLE PRICE PLAN & UNLIMITED USE
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.
The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.
Accreditations & User Satisfaction
The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.
Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.
Our performance is guaranteed by strong, easy to understand SLAs and our highly personalized, ‘user-centric’ approach. Our Satisfaction Score is updated every day:
Get a copy of your Managed Services Information pack containing our brochure and latest success stories
MPL, our Brazilian partner delivered an exciting and award-winning project using Oracle technology to create an interactive chatbot for their client’s website. The chatbot helps to drives sales, creates differentiation and delivers an outstanding customer experience.