24/7/365 SUPPORT
SUPPORT ALL THIRD-PARTY APPLICATIONS
GUARANTEED RESPONSE & RESOLUTION TIMES
WHY CHOOSE MANAGED SERVICES BY REDFAIRE INTERNATIONAL?
We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.
Oracle JD Edwards support when and where you need it.
We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.
We are trusted by worldwide organizations.
We work with a range of SMBs and global companies to improve their use of JD Edwards software.
We complement your existing technical team.
We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.
We work beyond Oracle JD Edwards.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
Access the JD Edwards Experts you need -
Outsource or Complement JDE Support
Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.
Outsource JD Edwards Support with 'Kinetics', Our Fully Managed Service
Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.
Boost your Internal 1st Line Support Team with 'Lifeline'
Our Lifeline support service is designed to complement your internal resources.
A SIMPLE PRICE PLAN & UNLIMITED USE
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.
The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.
Accreditations & User Satisfaction
The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.
Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.
Download Now
Get a copy of your Managed Services Information pack containing our brochure and latest success stories
Managed Services Success
Tupperware
Redfaire International delivered support to multiple Tupperware sites across multiple timezones, in multiple languages within a response and resolution time as defined in a credit guaranteed SLA.
VIEW CASE STUDY
JD Edwards Innovations to Optimize Logistics
JD Edwards ERP is well-known for its logistics prowess. The JDE team continues to add value with new functionality and improved User Experience
Oracle Announces Future JDE Commitment & Roadmap to at least 2032
Oracle is now lengthening this commitment to JD Edwards EnterpriseOne customers by extending the Premier Support date & Roadmap for EnterpriseOne 9.2 to AT LEAST December 2032.
3 reasons why JD Edwards is alive and kicking!
Overview: JD Edwards continues to evolve and empower clients to not only, 'keep the lights on' but also to thrive as they take advantage of the latest investments from Oracle. Catch up on some of the latest announcements and the product vision from the JDE team.
Webinar: JD Edwards Data: Managing for Security & Agility
Join our webinar to learn how to protect your JDE data and make sure it is lean enough to support your future plans, whether that is an upgrade and/or a move to the Cloud.
Download your Managed
Services Information Pack