24/7/365 SUPPORT

24/7/365 SUPPORT

SUPPORT ALL THIRD-PARTY APPLICATIONS

SUPPORT ALL THIRD-PARTY APPLICATIONS

GUARANTEED RESPONSE & RESOLUTION TIMES

GUARANTEED RESPONSE & RESOLUTION TIMES

WHY CHOOSE MANAGED SERVICES BY REDFAIRE INTERNATIONAL?

We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.

Oracle JD Edwards support when and where you need it.

Oracle JD Edwards support when and where you need it.

We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.

We are trusted by worldwide organizations.

We are trusted by worldwide organizations.

We work with a range of SMBs and global companies to improve their use of JD Edwards software.

We complement your existing technical team.

We complement your existing technical team.

We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.

We work beyond Oracle JD Edwards.

We work beyond Oracle JD Edwards.

We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.

Access the JD Edwards Experts you need -

Outsource or Complement JDE Support

Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.

Outsource JD Edwards Support with 'Kinetics', Our Fully Managed Service
Outsource JD Edwards Support with 'Kinetics', Our Fully Managed Service

Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.

Boost your Internal 1st Line Support Team with 'Lifeline'
Boost your Internal 1st Line Support Team with 'Lifeline'

Our Lifeline support service is designed to complement your internal resources.

A SIMPLE PRICE PLAN & UNLIMITED USE

We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.

The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.

Accreditations & User Satisfaction

Oracle Platinum Partner

The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.

ISO/IEC 27001

Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.

Our performance is guaranteed by strong, easy to understand SLAs and our highly personalized, ‘user-centric’ approach. Our Satisfaction Score is updated every day:

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Get a copy of your Managed Services Information pack containing our brochure and latest success stories

Managed Services Success

Tupperware

Redfaire International delivered support to multiple Tupperware sites across multiple timezones, in multiple languages within a response and resolution time as defined in a credit guaranteed SLA.

VIEW CASE STUDY

DX

With ambitious growth plans, DX needed a partner that would help them lay the foundations for growth with a modern ERP in the Cloud.

VIEW CASE STUDY

Pladis

IT always had a strategic role at Pladis as the company continually invests in deploying the most efficient tools to maintain its competitive advantage.

VIEW CASE STUDY

Migrating JD Edwards from On-Premise to Oracle Cloud

Read this blog on Migrating JD Edwards to the Oracle Cloud and find out why more and more businesses are making the move.

Marie Brizard Wines and Spirits, the right mix - JDE ERP on Oracle Cloud Infrastructure

Founded in 1755, Marie Brizard Wine & Spirits (MBWS) produces an award-winning portfolio of products, including Marie Brizard liqueurs and syrups, Sobieski vodka, William Peel scotch whisky and Maison Gautier cognac. Its smaller, more local brands include San José Tequila, Old Lady’s Gin, and Pastis Berger.

CloudWorld Announcements - Transformation Through Innovation

At CloudWorld Safra Catz spoke about a common misconception that moving fast is risky. On the contrary, Safra argues, the greatest risk is when you move slowly in a fast-moving environment.

PackerLand User Group January 2023 Meeting

Please join us for the first PLUG meeting of 2023 to be held on Thursday, January 26th in Oshkosh, Wisconsin.

Webinar: The Expanding Future of the Cloud

Join us for this webinar on how to get the most out of your cloud environment.

CloudWorld | Connect. Learn. Succeed.

Join us for this event from October 17th to October 20th. Learn how end-to-end automation and industry-tailored solutions are helping businesses just like yours solve problems, lead the way, and shape the future.