24/7/365 SUPPORT
SUPPORT ALL THIRD-PARTY APPLICATIONS
GUARANTEED RESPONSE & RESOLUTION TIMES
WHY CHOOSE MANAGED SERVICES BY REDFAIRE INTERNATIONAL?
We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.
Oracle JD Edwards support when and where you need it.
We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.
We are trusted by worldwide organizations.
We work with a range of SMBs and global companies to improve their use of JD Edwards software.
We complement your existing technical team.
We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.
We work beyond Oracle JD Edwards.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
Access the JD Edwards Experts you need -
Outsource or Complement JDE Support
Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.
Outsource JD Edwards Support with 'Kinetics', Our Fully Managed Service
Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.
Boost your Internal 1st Line Support Team with 'Lifeline'
Our Lifeline support service is designed to complement your internal resources.
A SIMPLE PRICE PLAN & UNLIMITED USE
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.
The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.
Accreditations & User Satisfaction
The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.
Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.
Our performance is guaranteed by strong, easy to understand SLAs and our highly personalized, ‘user-centric’ approach. Our Satisfaction Score is updated every day:
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Managed Services Success
Tupperware
Redfaire International delivered support to multiple Tupperware sites across multiple timezones, in multiple languages within a response and resolution time as defined in a credit guaranteed SLA.
VIEW CASE STUDY
Migrating JD Edwards from On-Premise to Oracle Cloud
Read this blog on Migrating JD Edwards to the Oracle Cloud and find out why more and more businesses are making the move.
Marie Brizard Wines and Spirits, the right mix - JDE ERP on Oracle Cloud Infrastructure
Founded in 1755, Marie Brizard Wine & Spirits (MBWS) produces an award-winning portfolio of products, including Marie Brizard liqueurs and syrups, Sobieski vodka, William Peel scotch whisky and Maison Gautier cognac. Its smaller, more local brands include San José Tequila, Old Lady’s Gin, and Pastis Berger.
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