24/7/365 SUPPORT
SUPPORT ALL THIRD-PARTY APPLICATIONS
GUARANTEED RESPONSE & RESOLUTION TIMES
WHY CHOOSE MANAGED SERVICES BY REDFAIRE INTERNATIONAL?
We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.
Oracle JD Edwards support when and where you need it.
We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.
We are trusted by worldwide organizations.
We work with a range of SMBs and global companies to improve their use of JD Edwards software.
We complement your existing technical team.
We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.
We work beyond Oracle JD Edwards.
We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.
WE COMPLEMENT YOUR EXISTING TECHNICAL TEAM
Our “Lifeline” service is a cost-efficient way to complement your internal IT team. We will always endeavour to work with you and your team. Alternatively, you can fully outsource your IT support on our “Kinetics” package, and let us do the hard work for you.
Kinetics - Our Fully Managed Service
For CIOs and CFOs who need premium JD Edwards support, Kinetics is the Support package that enables them to maintain and unlock maximum value from JD Edwards.
Lifeline - Complement your internal 1st line support team
Our Lifeline support service is ideal for businesses who have an in-house JD Edwards Support team. Designed to complement your internal resources.
A SIMPLE PRICE PLAN & UNLIMITED USE
We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.
The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.
Redfaire is not just a supplier to us, but a strategic partner. Thanks to Redfaire’s outstanding support of our Oracle ERP system, and their technical know-how around Cloud, we have an extremely cost-effective and user-friendly ERP system.
We know that we are in safe hands and issues get resolved quickly and efficiently.
Accreditations & User Satisfaction
Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.
Our performance is guaranteed by strong, easy to understand SLAs and our highly personalized, ‘user-centric’ approach. Our Satisfaction Score is updated every day:
Speak to our Managed Services team
Contact us for advice and guidance on all aspects of JDE Managed Services.