24/7/365 SUPPORT

24/7/365 SUPPORT

SUPPORT ALL THIRD-PARTY APPLICATIONS

SUPPORT ALL THIRD-PARTY APPLICATIONS

GUARANTEED RESPONSE & RESOLUTION TIMES

GUARANTEED RESPONSE & RESOLUTION TIMES

WHY CHOOSE MANAGED SERVICES BY REDFAIRE INTERNATIONAL?

We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.

Oracle JD Edwards support when and where you need it.

Oracle JD Edwards support when and where you need it.

We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.

We are trusted by worldwide organizations.

We are trusted by worldwide organizations.

We work with a range of SMBs and global companies to improve their use of JD Edwards software.

We complement your existing technical team.

We complement your existing technical team.

We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.

We work beyond Oracle JD Edwards.

We work beyond Oracle JD Edwards.

We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.

Access the JD Edwards Experts you need -

Outsource or Complement JDE Support

Our support services empower you to focus on what matters most, delivering value for your customers. Whether you want to outsource JDE support completely, or just boost your internal helpdesk; we have a solution to suit your needs.

Outsource JD Edwards Support with 'Kinetics', Our Fully Managed Service
Outsource JD Edwards Support with 'Kinetics', Our Fully Managed Service

Leave IT support to the JDE Support Experts. Free up your IT team and benefit from our best practices and knowledge base.

Boost your Internal 1st Line Support Team with 'Lifeline'
Boost your Internal 1st Line Support Team with 'Lifeline'

Our Lifeline support service is designed to complement your internal resources.

A SIMPLE PRICE PLAN & UNLIMITED USE

We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.

The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.

Accreditations & User Satisfaction

Oracle Platinum Partner

The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.

ISO/IEC 27001

Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.

Download Now

Download Now

Get a copy of your Managed Services Information pack containing our brochure and latest success stories

Managed Services Success

Circle K

When Circle K (formerly known as Statoil Fuel and Retail) chose to change their legacy ERP in 2011 from SAP to Oracle’s JD Edwards, the commercial world sat up and took notice.

VIEW CASE STUDY

Bravilor

Bravilor Bonamat needed to improve their stock management and supply chain to cope with rapid growth and an increase in new product lines.

VIEW CASE STUDY

Pizza Hut

Pizza Hut Restaurants UK wanted to benefit from the efficiencies and reduced costs associated with Cloud-based infrastructure.

VIEW CASE STUDY

Redfaire International & Cadran - New Faces

We are delighted to announce the arrival of Darren Lever as MD of Redfaire International. Darren joins Redfaire International from Oracle and is taking over from Bart Dix who has been appointed as a managing partner at Cadran, one of the founding members of Redfaire International. 

Full Speed Systems (FSS) Develops Swiss Localization for NetSuite

Redfaire International founding partner FSS has achieved #BuiltforNetsuite verification for their Swiss Localization - another example of how Redfaire International delivers on its value proposition of local solutions for global Oracle ERP clients.

JD EDWARDS PARTNER AWARDS - REDFAIRE & PARTNERS RECOGNIZED

Redfaire International partners have received an array of awards at the JD Edwards Partner Awards. Read the full list here!

Redfaire International Will Be At INFOCUS Envision!

Join us for this years INFOCUS Envision from the 12th of April to learn all things JD Edwards!

JD Edwards Webinar- Ensuring JDE Data Compliance

All you need to know about how to ensure your JDE ERP data is safe and compliant. Hear how JD Edwards clients use Redfaire's Datawaire data management solution to reduce risk and ensure compliance with directives such as GDPR.

JD Edwards Webinar- Governance, Risk & Compliance

All you need to know about JD Edwards Security & Risk Management. How to create a security culture and manage all aspects of compliance.