24/7/365 SUPPORT

24/7/365 SUPPORT

SUPPORT ALL THIRD-PARTY APPLICATIONS

SUPPORT ALL THIRD-PARTY APPLICATIONS

GUARANTEED RESPONSE & RESOLUTION TIMES

GUARANTEED RESPONSE & RESOLUTION TIMES

WHY CHOOSE MANAGED SERVICES BY REDFAIRE INTERNATIONAL?

We deliver world leading, premium support and managed services that unlock the full value of JD Edwards. We enable your business to move past traditional maintenance and evolve in the areas that provide real value, to help you achieve your business goals.

Oracle JD Edwards support when and where you need it.

Oracle JD Edwards support when and where you need it.

We provide 24/7/365 support for Oracle
JD Edwards in all major languages. Users
can log tickets via phone, email or Zendesk.
We guarantee response and resolution times
and if we fail, your fee is credited.

We are trusted by worldwide organizations.

We are trusted by worldwide organizations.

We work with a range of SMBs and global companies to improve their use of JD Edwards software.

We complement your existing technical team.

We complement your existing technical team.

We provide support packages tailored exactly to your business needs, whether you need to fully outsource your IT Support, or complement and strengthen your existing IT team.

We work beyond Oracle JD Edwards.

We work beyond Oracle JD Edwards.

We support all third-party applications and the entire user experience. When you first come on board as a customer, we look at the other applications you are using, and provide support on those as well.

WE COMPLEMENT YOUR EXISTING TECHNICAL TEAM

Our “Lifeline” service is a cost-efficient way to complement your internal IT team. We will always endeavour to work with you and your team. Alternatively, you can fully outsource your IT support on our “Kinetics” package, and let us do the hard work for you.

Kinetics - Our Fully Managed Service
Kinetics - Our Fully Managed Service

For CIOs and CFOs who need premium JD Edwards support, Kinetics is the Support package that enables them to maintain and unlock maximum value from JD Edwards.

Lifeline - Complement your internal 1st line support team
Lifeline - Complement your internal 1st line support team

Our Lifeline support service is ideal for businesses who have an in-house JD Edwards Support team. Designed to complement your internal resources.

A SIMPLE PRICE PLAN & UNLIMITED USE

We charge an agreed subscription per user per month, allowing unlimited use of our helpdesk services. Unlike other providers, we actively encourage you to use our services more.

The more you use us, the more we improve your system. This model incentivizes us to improve your JD Edwards install and train your users to drive down the number of tickets logged.

Accreditations & User Satisfaction

Oracle Platinum Partner

The Oracle Cloud Managed Service Provider (MSP) program identifies and recognizes partners who have the skills, tools and processes to build, deploy, run, and manage Oracle and non-Oracle workloads on Oracle Cloud Platform.

ISO/IEC 27001

Redfaire Global Support has been certified to ISO27001 since 2013 and shows Redfaire’s commitments to best practice information security standards.

Download Now

Download Now

Get a copy of your Managed Services Information pack containing our brochure and latest success stories

Managed Services Success

Circle K

When Circle K (formerly known as Statoil Fuel and Retail) chose to change their legacy ERP in 2011 from SAP to Oracle’s JD Edwards, the commercial world sat up and took notice.

VIEW CASE STUDY

Bravilor

Bravilor Bonamat needed to improve their stock management and supply chain to cope with rapid growth and an increase in new product lines.

VIEW CASE STUDY

Pizza Hut

Pizza Hut Restaurants UK wanted to benefit from the efficiencies and reduced costs associated with Cloud-based infrastructure.

VIEW CASE STUDY

Redfaire International - Recognized as leading NetSuite Partner.

Redfaire International and its partner companies have been recognized for their skills in NetSuite ERP Implemenations.

JD Edwards on Oracle Cloud at Marie Brizard Wines & Spirits

Founded in 1755 by Marie Brizard herself,Marie Brizard Wine and Spirits (MBWS) is an ambitious, entrepreneurial company that produces a portfolio of award-winning products including, Gautier Cognac and William Peel Whisky.

PREMIER SUPPORT FOR ENTERPRISEONE 9.2 UNTIL AT LEAST 2032

Oracle has announced premier support for JD Edwards EnterpriseOne 9.2

Redfaire International Will Be At INFOCUS Envision!

Join us for this years INFOCUS Envision from the 12th of April to learn all things JD Edwards!

JD Edwards Webinar- Ensuring JDE Data Compliance

All you need to know about how to ensure your JDE ERP data is safe and compliant. Hear how JD Edwards clients use Redfaire's Datawaire data management solution to reduce risk and ensure compliance with directives such as GDPR.

JD Edwards Webinar- Governance, Risk & Compliance

All you need to know about JD Edwards Security & Risk Management. How to create a security culture and manage all aspects of compliance.