CLOUD 9 FAQs

You supply your Oracle EnterpriseOne JD Edwards software and we supply the rest. CPU’s, storage, memory, anti-virus, backup and disaster recovery.

No. While the solution is built and hosted on the Oracle Cloud, it is unique to you. All your customizations, configuration and data will be retained, although we offer complementary solutions to help improve security, data management and reporting.

No. As part of the Cloud 9 service we take full responsibility for your system and this includes all package builds and deployments, Tools Release changes and even future upgrades.

Upgrades are easier to achieve once you are on Cloud 9. You’ll be in the right place and importantly, have the right team.

With support for EnterpriseOne 9.2 now extended through until 2034 and the new JD Edwards ‘Continuous Delivery’ model, there has never been a better time to have an active maintenance agreement with Oracle. You do not have to be on maintenance to take advantage of Cloud 9 but if you would like to be, we can help.

We cannot host IBM iSeries / DB2/400 platforms but our Cloud 9 migration methodology allows us to move your applications and data. In fact, regardless of where you are coming from, a key part of our migration methodology includes re-platforming your system, if only to allow us to provide you with the highest levels of service and application availability.

No-one will have access to your systems without your approval and knowledge and all of your current security rules will remain in place. Typical access to the systems is provided over a dedicated and private encrypted network (VPN) and provides full and unrestricted support for printing, bar-code scanning and application integration. Redfaire Global Support is an ISO27001 certified company and externally and publicly audited.

Redfaire Global Support operates a 24x7x365 multi-language service desk.

Yes. While Cloud 9 is built to an optimized architecture in order to take advantage of the Oracle Public Cloud, we also welcome non-Oracle workloads such as reporting, integration, process automation and forms management.