Tupperware has been a JD Edwards customer for more than 20 years and runs various instances and versions in their many sites across the world.
In 2017 the decision was made to create a global EnterpriseOne 9.2 core model to run on Oracle Cloud Infrastructure (OCI). Whilst this core model was being created and rolled out by the internal IT team, existing Tupperware sites required day-to-day JD Edwards support.
Redfaire International delivered support to multiple Tupperware sites across multiple timezones, in multiple languages within a response and resolution time as defined in a credit guaranteed SLA.
“Redfaire International’s team of experts have shown great professionalism and deep knowledge of JD Edwards. When we allocate a support incident to Redfaire, I am fully confident they will fix it. This allows us to invest our time in other matters that cannot be externalized.”
Hector Gerpe, Senior IT Manager,
Tupperware EMEA
GLOBAL LOCATIONS
70+ YEARS OF BUSINESS
PRODUCT INNOVATION
Since founder Earl Tupper introduced his first bell-shaped container to the public in 1948, Tupperware has continuously produced and sold reusable, durable and easy-to-use solutions that minimize plastic and food waste for the kitchen and home. A leading global marketer of innovative, premium products across multiple brands, Tupperware Brands Corporation utilizes a relationship-based selling method through an independent sales force of 3 million around the world.
Tupperware has been a JD Edwards customer for more than 20 years and runs various instances and versions in their many sites across the world.
In 2017 the decision was made to create a global EnterpriseOne 9.2 core model to run on Oracle Cloud Infrastructure (OCI). Whilst this core model was being created and rolled out by the internal IT team, existing Tupperware sites required day-to-day JD Edwards support.
Tupperware decided on Redfaire International due to a rich history of customer success, proactive approach, and proven global support solutions for large enterprise clients.
Redfaire International proposed a structured on-boarding methodology to understand Tupperware business processes, JDE configurations and customizations.
Tupperware would then have access to Redfaire International’s Global Support Team delivering break-fix support in local languages at competitive rates, as well as access to Redfaire International’s Global Consulting Team to deliver any change and enhancement requests on an ad-hoc basis at competitive rates.
We succeed when our clients succeed.
We strive for client success in everything that we do.
This is a founding principle of Redfaire International.
Initially Redfaire International took over support for a factory and distribution centre in South Africa running 9.2 as a pilot site. Four months later Redfaire International on-boarded plants and sales offices in Belgium, Portugal, Greece, Switzerland and Poland – all running various instances and versions from World to E1.
Structured on-boarding methodology
Support in local languages
Credited guaranteed SLA
The reports of my death have been greatly exaggerated
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