SUPPORT DELIVERED ACROSS MULTIPLE JD EDWARDS SITES
Tupperware has been a JD Edwards customer for more than 20 years and runs various instances and versions in their many sites across the world.
In 2017 the decision was made to create a global EnterpriseOne 9.2 core model to run on Oracle Cloud Infrastructure (OCI). Whilst this core model was being created and rolled out by the internal IT team, existing Tupperware sites required day-to-day JD Edwards support.
Redfaire International delivered support to multiple Tupperware sites across multiple timezones, in multiple languages within a response and resolution time as defined in a credit guaranteed SLA.
IMPACT
MULTIPLE JDE SITES
ADDITIONAL SUPPORT
COST-EFFECTIVE
TUPPERWARE
Since founder Earl Tupper introduced his first bell-shaped container to the public in 1948, Tupperware has continuously produced and sold reusable, durable and easy-to-use solutions that minimize plastic and food waste for the kitchen and home. A leading global marketer of innovative, premium products across multiple brands, Tupperware Brands Corporation utilizes a relationship-based selling method through an independent sales force of 3 million around the world.
Customer Challenge
Tupperware has been a JD Edwards customer for more than 20 years and runs various instances and versions in their many sites across the world.
In 2017 the decision was made to create a global EnterpriseOne 9.2 core model to run on Oracle Cloud Infrastructure (OCI). Whilst this core model was being created and rolled out by the internal IT team, existing Tupperware sites required day-to-day JD Edwards support.
- Tupperware had multiple plants, sales offices and distribution centers across Europe with various highly customized JD Edwards versions which all needed support
- As the internal IT team changed focus to Tupperware’s global E1 9.2 project, there was a requirement to bring in additional support for local sites
- With budgets being carefully monitored and managed, it was vital that any external support team could deliver cost-effective yet highly skilled services
WHY TUPPERWARE CHOSE REDFAIRE INTERNATIONAL
Tupperware decided on Redfaire International due to a rich history of customer success, proactive approach, and proven global support solutions for large enterprise clients.
Redfaire International proposed a structured on-boarding methodology to understand Tupperware business processes, JDE configurations and customizations.
Tupperware would then have access to Redfaire International’s Global Support Team delivering break-fix support in local languages at competitive rates, as well as access to Redfaire International’s Global Consulting Team to deliver any change and enhancement requests on an ad-hoc basis at competitive rates.
Why Tupperware chose Redfaire International:
- Proven ability to work with large and complex data volumes.
- Excellent project management skills.
- Redfaire International’s experience and standards certification for cloud services.
We succeed when our clients succeed.
We strive for client success in everything that we do.
This is a founding principle of Redfaire International.
Outcomes
Initially Redfaire International took over support for a factory and distribution centre in South Africa running 9.2 as a pilot site. Four months later Redfaire International on-boarded plants and sales offices in Belgium, Portugal, Greece, Switzerland and Poland – all running various instances and versions from World to E1.
- In Sept. 2019 onboarded the first sales unit in Germany going live on new 9.2 core model.
- Support delivered across multiple timezones, in multiple languages within a response and resolution time as defined in credit guaranteed SLA.
- Some sites implemented by previous/offshore providers were stabilized and brought back to vanilla to make the system more sustainable.
SUCCESSFUL MIGRATION OF
100%
OF DATA
RESOURCES
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