MINIMIZE DISRUPTION. COMMITMENT TO STANDARD.
Considering the vital role JD Edwards held in Circle K’s business operations, management wanted a partner with the technical capabilities and capacity, to minimize disruption and enable business process needs to become operational from day one.
ROBUST PROCESS, METHODOLOGY AND GOVERNANCE
Redfaire International proposed an innovative Managed Services and Operations solution which would provide a dedicated 24x7x365 Support Team based in Europe, to work in tandem with Circle K Super Users.
The program would provide a mixture of proactive and reactive support activities and gradually wind Circle K’s installation back to a standardized version of JD Edwards.
- - 14% decrease in total open incidents YoY and growing
- - More stable, long term fixes
- - 48% of super users can now solve most or all incidents
- - Improved delivery on enhancements
- - A continued move towards standards
In 2012, Circle K bought leading Scandinavian fuel retailer Statoil Fuel & Retail (SFR), taking ownership of a broad retail network across 9 European countries, which serves around 1 million customers every day.
In total, Circle K’s European operation has more than 2,300 stores, the majority of which offer road transportation fuel and convenience products, in addition to unmanned automated commercial road transportation fuel service-stations.
What our Customers say...
“Redfaire International is providing good support. Together we are on the way to our common goal - reducing the total number of incidents and making our JD Edwards more stable.”Maija Laksa, Principal Quality Responsible, Oracle JD Edwards and RPA at Circle K Europe
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