Circle K Open Access - Redfaire International (EN)

…increased efficiencies and reduced support costs

Learn how Circle K lowered their ERP total cost of ownership, whilst significantly increasing the performance and efficiencies of their JD Edwards install.

This detailed case study leads you through the objectives, project delivery and outcomes of relocating Circle K’s support to Europe and moving from a highly customized version of JD Edwards, to a more standardized version.

RESULTS

Delivered a more standardized system with improved stability

Greatly reduced the volume of incidents year on year

Improved control, ownership and system knowledge for all users

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After a formal RFP process and evaluation, we decided to move our support from India to Europe. Redfaire International offered a support model that is competitive in terms of quality, service level and cost.

Kari Øien, IT Director ERP & HR at Circle K Europe