…increased efficiencies and reduced support costs

Learn how Circle K lowered their ERP total cost of ownership, whilst significantly increasing the performance and efficiencies of their JD Edwards install.

This detailed case study leads you through the objectives, project delivery and outcomes of relocating Circle K’s support to Europe and moving from a highly customized version of JD Edwards, to a more standardized version.

RESULTS

  • Delivered a more standardized system with improved stability

  • Greatly reduced the volume of incidents year on year

  • Improved control, ownership and system knowledge for all users

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Find project objectives, delivery, outcomes and more inside.

After a formal RFP process and evaluation, we decided to move our support from India to Europe. Redfaire International offered a support model that is competitive in terms of quality, service level and cost.

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